If a member of the public is dissatisfied with the police service he or she has received or has a complaint against a Paradise Valley Police Department member (civilian and sworn), he or she can report the incident immediately. There are four ways to register a complaint:
1. By calling 480-948-7410 and request to speak with the on-duty supervisor
2. By visiting the Paradise Valley Police Department at 6433 East Lincoln Drive and request to speak with the on-duty supervisor
3. By writing the Paradise Valley Police Department, mailed to 6433 East Lincoln Drive, Paradise Valley, Arizona 85253
When filing a complaint, the following information is very important when describing the event:
The day, date, time, and location of the incident.
The officer’s name, badge number, and description.
Witnesses’ names, addresses, and phone numbers.
License numbers for any vehicles involved in the incident.
Any other evidence you feel may be important, such as copies of traffic tickets, police reports, photographs, and medical records. If you have injuries, include their nature and extent.
Once a complaint is received, the on-duty supervisor will review the complaint and conduct an investigation.
All investigations of Departmental employees accused of misconduct will conclude with one of the following classifications being assigned to the complaint:
SUSTAINED - The investigation's findings reveal sufficient evidence to prove the allegations.
NOT SUSTAINED - The investigation's findings reveal insufficient evidence to clearly prove or disprove the complaint.
EXONERATED - The investigation's findings reveal the acts did occur but were justified, lawful and proper.
UNFOUNDED - The investigation's findings reveal that the acts in the complaint did not occur or did not involve Departmental employees
POLICY FAILURE - The investigation revealed the acts in the complaint did occur but were based on existing policy. Responsibility for the acts resides within Departmental policy and not the employee.
ADMINISTRATIVE INVESTIGATION - The complainant failed to cooperate with the investigation and there is insufficient evidence to draw a conclusion and apply a finding.
After the complaint has been thoroughly investigated, the file will be submitted to the Command Staff for review.
Note: The Paradise Valley Police Department takes complaints regardless of a person's immigration status and never asks complainants or witnesses about their immigration status. The police department has translation services available in all languages for people with limited English proficiency.