Dispatch-911 Center

Staffing
The Communications Section is staffed 24/7 by five full-time civilian dispatchers.

Required Experience
When an opening occurs, the department seeks only those individuals with at least one year of previous public safety dispatching experience. This ensures that only highly qualified personnel are hired.

Dispatcher Responsibilities
Dispatchers are responsible for:
  • Answering E9-1-1 lines, non-emergency "Crime Stop" lines and, administrative telephone lines.
  • Monitoring incoming alarms for all Town residents whose alarm systems are linked to the police department through the Town's alarm program
  • Dispatching and communicating with the on-duty officers while making entries into the department's computer system
  • Utilizing various criminal justice databases for a variety of criminal justice information
  • Verifying validity of arrest warrants and other court orders
  • Entering stolen property into a nation-wide database
  • Querying via computerized links to the Phoenix Police Department, Maricopa County Sheriff's Office, Arizona Department of Public Safety, Arizona Department of Motor Vehicles, as well as databases maintained by other states and the FBI
  • Receiving and sending messages to other local, State or federal law enforcement agencies via computer links
Additional Dispatcher Duties
In addition to their primary role, each dispatcher is assigned one or more ancillary support tasks. Examples of these include:
  • Entering traffic and parking citations into the computer system
  • Adding information from police reports to the department's record management system
  • Entering wanted persons and stolen items into inter-agency records systems
  • Administering the various radio, telephony, and security systems

What to expect when you call the Paradise Valley Police Department

If you have an emergency, dial 911.  If your concern is not an emergency, call the "Crime Stop" non-emergency number 480 948-7410
  • You will be asked to provide your address, name and a contact phone number
    • Have every family member learn their home address
    • Be aware of where you are when you are not at home
  • Be prepared to briefly describe the issue you are calling about and answer any questions
  • Be patient; at times the dispatcher may be assisting others also, however your call is very important to us and will be handled as quickly as possible